Name: Hotel JAL City Naha
Address: Naha, Japan
Rating: 8.9

Japan

Tokyo

Nagoya

Naha

Fukuoka

Sendai

Toyama

The room was great, quite spacious, and I loved that the toilet and shower were separate. The big window with city and night views was incredibly soothing. The location is also fantastic, within walking distance to TeamLab Tokyo, Toyosu Park, and Toyosu Market. There's a Lawson convenience store right next to the lobby, which was very handy for grabbing essentials. The only slight inconvenience was the lack of a self-service laundry machine; you had to use an external laundry service.

A truly terrible experience. This Nikko Hotel brand felt like it was misleading guests. My room was located in the West Wing of the main building, and the Deluxe Twin room I booked had an odd layout. To make matters worse, there was intermittent noise throughout the night.

Both the restaurant and laundry facilities are situated in the main building. It rained heavily during my stay, and I had to brave the downpour just to do laundry and get food. This was incredibly inconvenient and showed a complete lack of consideration for guests. My request to change rooms due to the noise was also denied.

Avoid this place; it was a dreadful stay.

Shuttle was convenient. Room was tiny as expected, but it had all the things I needed. The thing that ruined my experience is something that I'd never expect from anywhere in Japan - I found a brown stain on my bed sheet. I had no idea until it was too late in the night, so I just decided to sleep on the other side despite the discomfort, to not bother anyone at 3am. Next morning I went to the reception and show them the photo, gently ask them to change it; there was not a single mention of apology but they repeatedly told me to call housekeeping after 10am and it gaslit me that I'm the clean freak who's demanding something out of the norm. It really didn't have to be a big deal but 1. The fact that there was a very apparent stain on my bed sheet, 2. How they responded to my request, has really ruined my experience there.

The location is excellent, within walking distance to Nagoya Station. The room is spacious, and the bathroom is large. The surrounding area is also relatively quiet. The hygiene is great, and the service is very warm and welcoming. There's no microwave in the room, but the front desk staff (the lady at the front desk) was very kind and helped me heat up my food.

This hotel is perfectly located in the middle of Kokusai Street, with a 7-Eleven and Lawson convenience store right downstairs – super convenient! We booked a triple room for two, and it was incredibly spacious. We could easily lay out two 28-inch suitcases flat. Just a heads-up on the cleaning: the hotel doesn't clean daily. If you stay for five days, they only clean on the middle day, so you'll need to keep an eye on the room's cleanliness yourself. Toothbrushes and toothpaste are provided, but not replenished daily; they're only replaced on the third-day cleaning. Overall, it's still good! The location is truly excellent, and the air conditioning works really well! Plus, they even gave us three room cards, which was a nice bonus!

JAL City

Columbus

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